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Customer Service

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Customer Service

Customer Service
Temporary
Job Description

137881-55722-1-Product Support Engineer 3Applies engineering technical standards, principles, theories, concepts and techniques to support product support engineering and analysis to ensure supportability, sustainability, reliability, maintainability and operability of products and services throughout its lifecycle. Develops product definition, design and configuration. Defines, evaluates and maintains engineering supportability, operability and maintainability requirements for products, systems and programs. Analyzes data to produce support, flight operation and maintenance equipment requirements. Evaluates engineering changes based on customer requirements and proposes program changes and manages implementation of changes. Plans, researches, develops, analyzes, and designs modification and repair solutions that comply with customer, regulatory, Safety and company requirements. Establishes planning and design criteria to develop integrated support and maintenance infrastructure. Supports continued airworthiness. Provides engineering and on-site technical assistance to customer’s products including, ground support equipment, training devices, training facilities, operations facilities and maintenance facilities. Coordinates and supports proposal development.

    • Bachelor's degree and typically 5 or more years' experience in an engineering classification or a Master's degree with typically 3 or more years' experience in an engineering classification or a PhD degree with experience in an engineering classification. Bachelor, Master or Doctorate of Science degree from an accredited course of study, in engineering, computer science, mathematics, physics or chemistry. ABET is the preferred, although not required, accreditation standard.



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