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TeamGlobal -Apply Job For Customer Service Representative

Customer Service Representative

Fort worth, TX

Customer Service
Temp to Hire
Job Description

TeamGlobal is searching for a Customer Service Representative for our client in Fort Worth, TX. This role involves providing assistance and solutions to customers and the internal team on a daily basis. Matching 401(k) and TG Rewards are available. Please inquire below for more information.

    • Qualifications:
    • Bilingual – English / Spanish preferred
    • Computer Skills: Excel, Word, Outlook, Various Order Processing Platforms
    • Multi-Tasking with Excellent Follow Through
    • Independent Self-Learner
    • Critical Thinker and Creative Problem-Solving Skills
    • Organized with Strong Follow Up Abilities
    • Listens Well & Effectively Resolves Conflict
    • Enjoys interacting with people in all different areas, including customers and other team members
    • Communicates clearly and effectively
    • Positive Attitude
    • High School Diploma or GED
    • Duties and Responsibilities:
    • Must provide excellent customer service to create memorable experiences
    • Handle Warranty complaints and processing. This includes working directly with end consumers and helping them to solve their potential problem
    • Ability to work in a fast paced, goal-oriented environment while ensuring compliance with department policies and procedures
    • Keen attention to detail including outstanding grammatical skills, writing skills and record keeping
    • Customer focus and ability to interact with clients and end consumers
    • Ability to multi-task, this includes ability to understand multiple products and product lines and multiple levels of features and benefits
    • Adapt quickly to changing priorities and customer needs
    • Basic business math proficiency. (Candidate will be tested.)
    • Superior interpersonal skills and capability to work successfully in a collaborative environment
    • Team player that is warm and friendly
    • Work directly with customers to solve all of their needs in a timely and efficient manner.
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
    • Process sales orders and follows up with necessary acknowledgements
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;following up to ensure resolution.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs and maximizing the sale
    • Recommends potential products or services to customers by recognizing their potential needs and having knowledge of what our company has to offer.
    • Answers phones efficiently and follow up in a timely manner.
    • Prepare various reports for management and the office team.
    • Help with other departments as needed.

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