Customer Support Business Analyst

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Customer Support Business Analyst

Savannah, GA

Analyst (NOC)
Job Description

Looking for a dependable and detail-oriented individual to join our team as a Customer Support Business Analyst in Savannah, GA. In this position, you will under limited supervision, perform ongoing analysis and reporting of actual performance to budgets and/or forecasts. Provide in depth ongoing analysis and reporting of operational performance, and analysis as required. in support of assigned business areas, we well as understanding of and recommendations to resolve risks and opportunities. Matching 401(k) and Insurance is offered on all positions. Apply today... a recruiter will contact you with additional details!

    • Essential Functions:
    • Ensure accurate and timely performance analysis and reporting.
    • Develops appropriate reporting mechanisms to communicate results in a meaningful manner to operational and financial management. Generate queries and reports to identify and resolve issues.
    • Prepare accurate and timely financial analysis and report actual financial performance.
    • Compile financial information to help in the development of budgets, identify causes of major variances and ensure accuracy of actual data.
    • Support Finance in reconciliations of accounts.
    • Prepares reports related to operational or strategic initiatives.
    • Performs in-depth analysis as required, for operational, financial and strategic initiatives.
    • Participates in a wide variety of special projects to include business and process improvement initiatives.
    • Responsible for ensuring that accurate records and complete invoices and credits are prepared for customer billing, and presentation to Accounts Receivables for designated areas of Product Support.
    • Assists in accomplishing business office activities that may include audits, customer invoice disputes, invoice research, intercompany transactions and business analysis.
    • Responsible for assisting operations areas by reviewing Work in Process and processing orders in a timely manner to avoid aging transactions and ensuring the operation area remains in conformance.
    • Perform other duties as assigned.
    • Education and Experience Requirements:
    • Bachelor's Degree in Accounting, Finance or related field required or equivalent combination of education and increasingly responsible experience sufficient to successfully perform the essential functions of the job.
    • 3 years of increasing financial responsibility.
    • Other Requirements:
    • Frequent use and general knowledge of industry practices, techniques and standards.
    • A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or transfer.
    • Unique Skills:
    • Must be able to handle multiple priorities in a fast-paced environment.
    • Must be able to handle challenging customer situations with patience and professionalism.
    • Proficiency with Microsoft Excel advanced calculations if highly desired.
    • Experience with SAP CRM is a plus.

    Apply Now! Call Now: (817) 234-9553